Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders typically ship within 1-2 business days. Delivery times vary by location:
- US domestic: 3-5 business days
- International: 7-14 business days
Do you offer free shipping?
Yes! We offer free shipping on orders over $50 within the United States.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I start a return?
Contact our customer service team at your email address, and we'll provide you with return instructions and a prepaid shipping label.
Do you offer exchanges?
Yes! If you need a different size or color, we're happy to exchange your item. Just let us know when you initiate your return.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has shipped, we cannot make changes.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information.
Products
Are your products authentic?
Yes, all products sold on our store are 100% authentic and sourced directly from authorized distributors.
Do you restock sold-out items?
We do our best to restock popular items. Sign up for back-in-stock notifications on product pages to be alerted when items return.
Contact Us
How can I contact customer service?
You can reach us via email or through our contact form. We typically respond within 24 hours during business days.