Shipping policy
This Shipping Policy ("Policy") outlines the shipping and delivery practices of ESCAPE ("Company" or "we") for premium lifestyle products and bespoke travel services. By placing an order or booking through the ESCAPE platform, you agree to be bound by the terms and conditions of this Policy.
1. Order Processing:
a. Product Orders: Many of our products available for purchase on the ESCAPE platform are handmade and made-to-order by local artisans in various parts of the world. As a result, the processing time for customized or unique products is typically 4 to 6 weeks. Please note that this timeframe is an estimate and may vary depending on the complexity of the product and the availability of the artisans.
b. Service Bookings: For bespoke travel services booked through the ESCAPE platform, the availability and processing time may vary depending on the service and the respective vendor. The estimated processing time will be provided during the booking process.
2. Shipping Methods:
a. Product Orders: We offer shipping services through reputable carriers to ensure safe and timely delivery of your purchased products. The available shipping methods will be displayed during the checkout process, and you can choose the one that suits your preferences.
b. Service Bookings: Travel services booked through the ESCAPE platform may not require shipping. The details of the service, including any necessary travel documents or vouchers, will be provided to you electronically or through other agreed-upon means.
3. Shipping Costs:
a. Product Orders: Shipping costs will be calculated based on various factors, including the destination, weight, and dimensions of the product. The applicable shipping charges will be displayed during the checkout process.
b. Service Bookings: Shipping costs may not be applicable for travel services booked through the ESCAPE platform. Any additional fees or charges related to the services, such as resort fees or transportation costs, will be clearly communicated to you prior to booking.
4. Shipment Tracking:
a. Product Orders: Once your product order has been shipped, you will receive a confirmation email containing the tracking information. You can use this information to track the status of your shipment through the carrier's website.
b. Service Bookings: For travel services booked through the ESCAPE platform, you will receive confirmation and itinerary details via email or through the platform. Any updates or changes to your travel arrangements will be communicated to you promptly.
5. International Shipping:
a. Product Orders: We offer international shipping for select products. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. The applicable charges will be determined by the destination country's customs regulations.
b. Service Bookings: International travel services booked through the ESCAPE platform may have specific requirements or restrictions imposed by the destination country. It is your responsibility to comply with any applicable travel regulations and obtain the necessary documents or permits.
6. Delivery Time:
a. Product Orders: The estimated delivery time for customized or unique products is typically 4 to 6 weeks from the date of order placement. This timeframe includes the processing time mentioned earlier. Please note that unforeseen circumstances, such as customs delays or natural disasters, may affect the delivery time. We will make every effort to ensure timely delivery and provide updates if any delays occur.
b. Service Bookings: The timing of travel services booked through the ESCAPE platform will be determined by the itinerary and arrangements made with the respective vendors. The specific details will be communicated to you prior to booking.
7. Damaged or Lost Shipments:
a. Product Orders: In the event that a product is damaged during shipping, please contact our customer support team within 3 days of receiving the shipment. We may request supporting documentation, such as photos, to initiate the return or replacement process.
b. Service Bookings: If you encounter any issues with the delivery or execution of travel services booked through the ESCAPE platform, please contact our customer support team immediately. We will work with the respective vendors to resolve the issue and assist you in the best possible manner.
8. Change of Shipping Address:
If you need to change the shipping address after placing an order or booking, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that changes may not be possible if the shipment has already been dispatched or if the travel arrangements have been confirmed.
9. Limitation of Liability:
To the fullest extent permitted by applicable law, the Company and its affiliates, officers, directors, employees, agents, and partners shall not be liable for any damages, losses, or expenses arising out of or in connection with the shipping or delivery of products or travel services, including but not limited to delays, damages, or losses incurred during transit.
10. Modifications to the Policy:
The Company reserves the right to modify or update this Policy at any time without prior notice. By continuing to use the ESCAPE platform or place orders/bookings, you acknowledge and agree to be bound by any such modifications or updates.
11. Contact Us:
If you have any questions or concerns regarding our Shipping Policy or need assistance with your order or booking, please don't hesitate to contact our customer support team. You can reach us through the following channels:
- Email: INFO@CurateYourEscape.com
- Phone: +1 442 268 9365
- WhatsApp +1 647 446 0944
Our dedicated team is available to assist you during our business hours and will strive to provide prompt and satisfactory resolutions to your inquiries.
Thank you for choosing ESCAPE for your premium lifestyle products and bespoke travel services. We appreciate your understanding of the unique nature of our handmade and made-to-order products, and we are committed to ensuring a smooth and enjoyable shopping and travel experience for you.