Refund policy

We want you to be completely satisfied with your purchase from our platform. If, for any reason, you are not entirely happy with your order, we offer a hassle-free return and refund policy. Please read the following guidelines to understand the process:

1. Eligibility for Returns:
   - Damaged Products: If your product arrives damaged or defective, we will gladly accept returns within the first 10 days from the date of delivery.
   - Incomplete Services: If a service you have purchased is incomplete or does not meet your expectations, you may request a return within the first 10 days from the date of delivery.

2. Exceptions and Exclusions:
   - Certain Collections: Please note that certain collections may have specific return policies or may be excluded from returns. These exceptions will be clearly stated on the product page.
   - Personalized or Customized Products: Unfortunately, we cannot accept returns or offer refunds for personalized or customized products unless they are damaged or defective upon arrival.

3. Return Process:
   - To initiate a return, please contact our customer support team within the first 10 days of receiving your order. You can reach us via email or phone, and our dedicated team will guide you through the process.
   - Please ensure that the product or service you wish to return is in its original condition, unused, and with all the original packaging and tags intact.
   - Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
   - If your return is approved, we will process your refund using the original method of payment. Please note that the refund may take a few business days to reflect in your account.

4. Return Shipping:
   - In case of damaged products or incomplete services, we will cover the return shipping costs.
   - For all other eligible returns, the customer will be responsible for the return shipping fees.

Please note that our return and refund policy may be subject to change, and any updates will be clearly communicated on our website. If you have any further questions or concerns regarding our policy, please reach out to our customer support team.

At ESCAPE, we strive to provide you with the best possible shopping experience. Thank you for choosing us as your trusted platform for premium products and services.

ESCAPE Team